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Uganda National Institute of Public Health
CLOSEDAdministrative Assistant
Kampala, Uganda
CLOSED FOR APPLICATIONS
Computer Control Assistant (Customer Service Supervisor)
Closing: Apr 12, 2024
This position has expiredPublished: Mar 20, 2024 (2 months ago)
Job Requirements
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Job Summary
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Requirements
• Two years post-secondary Education is required.
• Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.
• At least one year of supervisory experience is also required.
• Good knowledge of the Mission structure and how their role fits into the organization.
• The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.
• Knowledge of the local IT business environment and how locally provided Internet service are managed.
• Position must understand how changes in Kampala’s network infrastructure can impact customers.
• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.
Responsibilities
Requirements
• Two years post-secondary Education is required.
• Two (2) years’ prior experience in the management and use of information systems including information technology customer service is required.
• At least one year of supervisory experience is also required.
• Good knowledge of the Mission structure and how their role fits into the organization.
• The position requires familiarization of the Embassy’s customer service support systems in order to effectively provide the necessary level of customer service.
• Knowledge of the local IT business environment and how locally provided Internet service are managed.
• Position must understand how changes in Kampala’s network infrastructure can impact customers.
• Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, comprehension of management dashboards and organizational metrics. Standard office practices and problem-solving techniques.
• The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s.
• The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position.
• The Customer Service Supervisor reports directly to the Information Systems Officer.
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